Shipping Policy
Last Updated: June 20, 2026
1. Shipping Coverage
We currently ship to all 50 United States, including Alaska and Hawaii. We do not ship internationally at this time. If you are located outside the United States, we are unable to fulfill your order.
2. Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
3. Shipping Methods and Estimated Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (USPS/UPS Ground) | 5–7 business days | Calculated at checkout |
| Expedited Shipping (UPS 2-Day) | 2–3 business days | Calculated at checkout |
| Express Shipping (UPS Next Day) | 1–2 business days | Calculated at checkout |
Delivery times are estimates and not guaranteed. Actual delivery times may vary based on your location, carrier capacity, and external factors.
4. Free Shipping
Orders totaling $29 or more (before tax) qualify for free standard shipping within the contiguous United States (48 states). Free shipping does not apply to Alaska or Hawaii — additional surcharges may apply to these locations.
5. Shipping Rates
Shipping rates are calculated at checkout based on:
- Package weight and dimensions
- Delivery destination
- Selected shipping method
Rates are provided by our carrier partners and may vary.
6. Order Tracking
Once your order ships, you will receive an email with a tracking number and link to track your package. Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update in the carrier’s system.
7. Shipping to P.O. Boxes
We can ship to P.O. Boxes via USPS Standard Shipping only. Expedited and Express shipping options are not available for P.O. Box addresses.
8. Delivery Issues
Incorrect Address: It is your responsibility to provide accurate shipping information. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Lost or Stolen Packages: Once a package is marked as delivered by the carrier, it is no longer our responsibility. We are not liable for packages lost or stolen after confirmed delivery. We recommend using a secure delivery location or requesting signature confirmation for high-value orders.
Damaged in Transit: If your order arrives damaged, please contact us within 7 days of delivery at support@ifison.com with:
- Your order number
- Photos of the damaged packaging and product
- A brief description of the damage
We will provide a replacement or refund at our discretion.
9. Weather and Heat Advisory
Our cocoa products should be stored in cool, dry conditions. During periods of extreme heat (summer months), we recommend selecting expedited shipping to minimize transit time and reduce exposure to high temperatures. Ifison is not responsible for product quality degradation caused by extended exposure to heat during standard shipping transit.
10. Wholesale Orders
Wholesale orders may have different shipping timelines and methods. Shipping for wholesale orders is calculated separately and communicated during the quoting process. Please contact wholesale@ifison.com for wholesale shipping inquiries.
11. Holiday Shipping
During peak holiday seasons (November–December), carriers may experience delays. We recommend placing orders early to ensure timely delivery. We are not responsible for carrier delays during these periods.
12. Changes to Shipping Policy
We reserve the right to modify shipping rates, methods, and policies at any time without prior notice. Changes will be reflected on this page and at checkout.
13. Contact Us
For shipping questions or concerns:
- Email: support@ifison.com
- Website: ifison.com/contact